Help
Something broken?
Tell us what went wrong.
Email Joshua@A problem at your shelter?
Report a problemNumbers to call
311 City help line. Report a problem in your shelter any time, day or night.
Source: portal.
311. nyc. gov · Checked Oct 3, 2026 DSS Source of Income Discrimination Unit: 718‑557‑1399 A landlord or broker won't take your voucher, or asks for a side deal.
Source: nyc.
gov · Checked Nov 1, 2026
All pages
Get started
Your case
- Do I qualify?A few questions about CityFHEPS rent help.
- Your incomeYour pay, and how it compares with the limit.Needs sign‑in
- Your documentsKeep copies of your papers in one safe place.Needs sign‑in
- Make my packetAll your papers in one PDF, plus your forms.Needs sign‑in
- Your case log and sheetWhat happened, and a one‑page summary.Needs sign‑in
- Your profileYour answers, your PIN, and your account.Needs sign‑in
Next steps
Help and your rights
Prefer to talk?
Call or text us.
Call (347) 951‑0193Text (347) 951‑0193
We reply as soon as we can. Never send your Social Security number.